How can we help?
Answers to common questions are below. Didn’t find yours? Write to us and we’ll sort it out.
How do I pay for a tour?
On the booking confirmation screen, choose a payment method and follow the instructions. The total is recalculated automatically and shown before you confirm payment.
Can I cancel a booking and get a refund?
Each tour has its own cancellation terms; you can find them under “Cancellation policy” on the tour page. As a rule, the earlier you cancel, the larger the share of your payment that is refunded.
Where and when do I meet the guide?
The meeting point and time are listed in the tour description and repeated on your ticket after booking, along with the organizer's contacts.
Can I bring children?
It depends on the tour; age limits and child seats are listed on the tour page. When booking, enter the number of children separately from adults so their seats are counted correctly.
How do I contact the tour organizer?
After booking, a chat with the organizer and other travelers on the trip appears in the “Chats” tab. You can ask questions there before and during the tour.
What if something goes wrong during the trip?
First, contact the organizer in the tour chat; they're listed on your ticket. If the issue can't be resolved with the organizer, reach us via “Message us” in this section.